Useless is too good a word

Hi Hasan, thank you for your response. We are sorry to hear that you have not received a resolution regarding your complaint. We have re-escalated your complaint requested urgent feedback on your behalf with reference number - ***.

Been contacting them from 30th March for a problem with an online ordered delivered as a gift. Three items missing from the order. Don't care attitude by the Ottery branch manager and PnP in general.