KM
Karabo M

1 reviews | Active since Jun 2014

10 Jan 2020, 11:17

USELESS EXCUSE FOR A PICK 'N PAY LOCAL

The Pick 'n Pay Local in Petervale, Bryanston, Sandton is honestly the worst service i have ever experienced EVERY TIME i got there i trust the experience will be different but i am left disappointed. Yesterday i went and picked up some fruits, packed them in a plastic and waited by the scale to get the weighed and the price. 3 staff members just looked at me and carried on chatting about personal stuff, I then called for help and the one lady rep**** "do it yourself" I was in SHOCK. The security then came and attempted to assist me. The previous day week i was there i could not find the frozen peas and i asked the Packing Manager and he then told me they don't have them. FROZEN PEAS PEOPLE!!!!! The staff make it clear they don't want to be there and do not assist whatsoever. Its a sorry excuse for a shop and ruins your shopping experience entirely.

0
Replies (1)
Pick n Pay
Pick n Pay's reply10 Jan 2020, 12:19
Official
Good day Karabo, 

Thank you for taking the time to address your concerns with us.  Please accept our apologies for the bad service and inconvenience caused.  We view this incident in a very serious light, we are busy addressing this with our management team.  We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind regards,
The Pick n Pay Team