LB
LIZETTE B

1 reviews | Active since Oct 2014

29 Jun 2015, 11:16

Useless Centurion Mall Pick 'n Pay

This is the SECOND time I have to complain about the Pick 'n Pay in Centurion Mall in two months. <br> On Friday I checked the specials on Pick 'n Pay online and it showed that the Dewfresh long life milk is on special for R59. Coming to the till on Saturday, it was rung up for R69. When I queried this, the (I assume assistant manager or somebody that is supposed to be in charge of the cashiers) was called. She was very unfriendly and said I should check the website to see if this is for Super- or Hyper markets and walked away. I paid the R69 and went back home to check the website but it does not specify if the specials are at Super- or Hyper markets. Firstly the site doesn't specify, secondly she didn't even bother to show any good client service. She just mentioned I should check the site and walk away. Pathetic! Last time I wowed not to return to Centurion Pick 'n Pay but after receiving a call from the branch manager I decided to give it a second chance. Big mistake! This is surly the most useless Pick 'n Pay of all I have ever been to.

0
Replies (1)
Pick n Pay
Pick n Pay's reply30 Jun 2015, 08:51
Official
Hello LIZETTEBOSCH,

Please accept our apologies for this poor shopping experience, and for any inconvenience caused.

I have escalated this matter to our Store GM and our Inland Hyper Regional office for their attention, and they will be in contact with you shortly.

Kind regards
Wendy-Lee Millar
Customer Care
***