Use pnp Asap at your own risk!

I can't express how dissatisfied I am with pnp and their app. I ordered 4 items yesterday at 16:41 at 9:21pm it was marked delivered yet I didn't get my order. I'm wondering where my order is because they took my money. To top it off the asap call center keeps transferring my call I'm on the ivr waiting then call disconnects I just don't know what to do as I'm getting very livid now. Clearly I just gave them money. I sent an email no one is calling me or responding I'm just not happy.