Urgent: No Order Update Since 5th – Request for Refund or Smart Shopper Credit

Dear PnP Team,

I hope you are well.

I’m writing to follow up as I have not received any communication regarding my order placed on the 5th. Payment was successfully deducted, but there has been no update on the order status, and the app does not reflect that the order is being processed.

Given the delay and lack of communication, I kindly request that you either process a full refund or credit the amount to my Pick n Pay Smart Shopper card as soon as possible.

Your urgent assistance in resolving this matter would be greatly appreciated.