Urgent Issue with Pick n Pay ASAP Account

Hello Hello Peter,

I'm writing to express my frustration regarding a serious issue with my Pick n Pay ASAP account. Last Sunday, an unauthorized order was placed on my account, and the delivery driver called me about an order I never made. Fortunately, I managed to have the order returned for a refund.

Upon checking my account, I discovered the order was scheduled for Johannesburg, a city I don't reside in. Alarmingly, the money was deducted from my bank account. I immediately contacted Pick n Pay ASAP, and was assured that my account would be blocked and the incident investigated. I was promised a refund within 3-5 working days.

Today, to my dismay, I learned that the refund was issued to my Pick n Pay ASAP wallet, which I cannot access because my account is blocked. I am now being told that I must wait an additional 3-5 days for the funds to be transferred to my bank account. This situation is entirely unacceptable and raises concerns about the security of customer data.

I urge potential customers to reconsider sharing their bank details with Pick n Pay, as this incident suggests a possible data breach. It is crucial for the public to be aware of the risks involved.

I hope this matter is resolved promptly.