Urgent Complaint Regarding False Advertising and Overcharging on App Order#***

To Whom It May Concern, I am writing to formally raise a complaint regarding multiple pricing discrepancies on my recent order placed through your Pick n Pay app. Several items were advertised at special prices, but I was charged significantly higher amounts at checkout. Despite the advertised specials being visible on the app at the time of purchase (please see attached screenshots for reference), the discounts were not app****.

Also note that the issue was raised on the day with the store telephonically and on email which you just ignored incident no: 242321

Below is a breakdown of the discrepancies:

1. **NOLA Mayonnaise (x2)**

* **Advertised Price:** R41.99 each * **Charged:** R54.99 each * **Overcharged:** R26.00

2. **Coca-Cola 1.5L (x4)**

* **Advertised Price:** R59.99 for 4 * **Charged:** R74.99 * **Overcharged:** R15.00

3. **Huletts White Sugar 8kg**

* **Advertised Price:** R169.00 * **Charged:** R231.99 * **Overcharged:** R62.99

4. **Krush 100% Orange Juice 1.5L**

* **Advertised Price:** R41.99 * **Charged:** R54.99 * **Overcharged:** R13.00

5. **Ola Ice Cream 1.8L (Chocolate, Vanilla & Caramel)**

* **Advertised Price:** R59.99 * **Charged:** R84.99 * **Overcharged:** R25.00

6. **I&J Fish Fingers 600g**

* **Advertised Price:** R69.99 * **Charged:** R92.99 * **Overcharged:** R23.00

7. **Cabbage Head**

* **Advertised Price:** R15.00 * **Charged:** R19.99 * **Overcharged:** R4.99

**Total Overcharged Amount:** Approximately **R222.98**

This experience is extremely disappointing and misleading, particularly given that the special prices were clearly displayed at the time of ordering. I believe this constitutes false advertising, and I kindly request that the overcharged amount of **R222.98** be refunded to my credit card as soon as possible.

Please confirm receipt of this complaint and advise on the steps you will take to resolve the matter. I have attached screenshots for your review and am happy to provide any further information if required.

Thank you for your prompt attention to this matter. I look forward to your response and resolution.