JS
Janine S

1 reviews | Active since Sept 2015

01 Sept 2015, 17:12

URGENT COMPLAINT (interest accruing by the day)

I went to pnp Capricorn park on 31/08/2015 at 19.00.00 to pay my bills. I gave Linda a R1200 for my African Bank account and asked her to split the payment on my two accounts to R800 and R400. I was then also going to pay my dstv R700. After confirming my id number for her and advising her that i do not have account numbers for african bank and i always just give my id, Linda proceeded to pay them. When the slip came out i noticed that Linda oaid the full R1200 to multichoice. I was furious. She then called the manager Yolanda who tried her best to assist me, but advised that multichoice do not give refunds.<br> I had to make contact with multichoice myself who advised that pnp are always making these errors.<br> I would like this resolved IMMEDIATLEY as i am still awaiting feedback from a manager named Vanessa who was trying to assist me.<br> #inconvenience #extrainterest #myairtime #bankcharges #disciplinaryaction #COMPENSATION!

0
Replies (1)
Pick n Pay
Pick n Pay's reply02 Sept 2015, 08:43
Official
Hello js44,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***