Urgent Complaint - Horrible Service

Dear PnP ASAP Team,

I am writing to express my extreme frustration and disappointment with the service I received today regarding my order.

I waited over three hours for my delivery, during which time I had to call your call centre three times. Each time, I was told that the store could not be reached and that the matter had been escalated – yet nothing was resolved. Eventually, when my order did arrive, it was horribly late, badly packed, and to make matters worse, the driver had gone to the wrong address. When he eventually got to me, he was rude and visibly annoyed due to his own delay.

This experience has left me completely fed up with the new PnP ASAP app and the consistently poor service I’ve been receiving lately. I am a paying customer and expect better than this level of disorganisation and disregard.

I would like someone to take accountability for this incident and have my order either fully refunded or compensated with a voucher that I can use online or in-store. This level of service is unacceptable, and I sincerely hope this is taken seriously.

I look forward to your prompt response and resolution.