MH
Michael H

1 reviews | Active since Sept 2019

18 Sept 2019, 15:08

upset customer

i bougth a fridge by pick and pay hyper in brackenfell in 2017. the fridge broke now in august 2019.after numerous phone calls and going to them in person several times they manage to sent a technician to fix the fridge August 20th. the fridge only worked for 2 days. again after numerous phone calls and transferring the calls and many promises my fridge is still out of order. i gave up already and will never buy by them again if they dont fix the fridge soon

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Replies (1)
Pick n Pay
Pick n Pay's reply19 Sept 2019, 17:39
Official
Good day  Michael,

Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team