"unya delela" pick n pay Bara square liquor store

I went to the liquor store at Bara square on the 30th of November 2019, we were celebrating my mom's birthday and I went to buy drinks for the guests. I purchased all that I needed at the till, as I attempted to exit the security guard noticed that one of the beverages I had bought was scanned twice, I then wanted to void the transaction after waiting in line for the manager to void I decided it would be easier to then just take the beverage that was on the slip, as I again tried to leave the store the security guard realized that one on the other beverages I had but was not on the slip... I had to go back and ask what was happening, then she had to generate a new slip as now I felt I should void the savanna which I did not plan on purchasing. I asked her why she does not apologize to me, as she has unconvinced me, she proceeded to tell me that she did, but I told her she had not, as I did not recall her apologizing, she then proceeded to tell me that I am rude in isiZulu "ngiyadelela" I told her it's okay if she things that but I would still want to speak to her manager as he did not seem to be present on the day, she told me I should come anytime to speak with her manager, and I did, I went today on the 02 December 2019 spoke to a manager he said he would call me at 5pm tomrw time as requested by me as I would be at work the entire day. I was mostly disappointed in the vile manner the lady conducted herself with, no regard for me as the customer as if all of the employees were to conduct themselves in that manner how many customers would the shop retain. Good customer service is very important, I was inconvenienced by her mistake the first time and understood that she is human.