Unwilling to assist

Item: Pick n Pay
Rating: 2
Author: Marco B

Kiosk open and helping customers, but refuses to help a customer because they do not want to buy something from the kiosk - They wanted to buy batteries which is sold inside their business and pay at the kiosk. Unreasonable and total disregard of helping a loyal customer.

Helpful (0)

Replies (1)

Pick n Pay's replyOfficial

09 Dec 2015, 08:59

Hello Marco95,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***

Pick n Pay's reply09 Dec 2015, 08:59

Official