Unusable Russel Hobbs kettles bought from Claremont Pick and Pay

I bought the following 3 Russell Hobbs kettles from Pick and Pay Claremont. None are working. 1. Blue kettle and toaster combination – cost about R800. Kettle leaks very badly. Unusable. 2. Black kettle and toaster combination – cost about R600. Kettle switch does not work. 3. Glass kettle – cost about R500. Lid broken and kettle does not switch on.

Total cost was over R2000 for all 3 – meant to be a quality product and this was my experience. Some of these units are out of guarantee.

My first step was to go into the Claremont Pick and Pay and spoke to Mr Lethu the manager. He told me to bring the latest kettle in. I did this on 20 June. I have not had any feedback. I logged a complaint on the Pick and Pay website. I have not had any feedback. I phoned the Pick and Pay complaints line. I have not had any feedback. I phoned the 011 Pick and Pay number today - I listened to music for a while and then hung up.

We have shopped at this Pick and Pay for 26 years.

I would like Pick and Pay to advise me if I should just go away. Or whether they intend to address the issue. They say "the customer is king" - this customer does not feel like one.