Unsuccessful delivery of order - No feedback yet

Last week I made an order through Pick 'n Pay Online, number ***, which was originally scheduled for delivery Wednesday 29-July 2015. Firstly, this got pushed back by you a day due to 'unforeseen technical issues', to Thursday the 30th. Not great news, but fair enough I accepted and this was successfully rescheduled. However, upon delivery of my order I was dismayed at how many issues had taken place. A mixture of not receiving items we ordered, receiving items we didn't order and items which were delivered, but were wrong in some way or another. These were listed on the form sent back with the driver. To this day a week on I have not have had any feedback on the matter. Nothing. No refund on items we sent back. Nothing. This is unacceptable business practice and quite frankly I'm very unhappy with this level of service altogether, which should be better considering an online offering is intended to bring convenience and simplicity, whereas this particular instance has been quite the opposite.<br>