unsatisfied customer

Pick n pay clothing Westwood mall. very bad service received from staff and store manager to think mangers are suppose to be there to find solutions to any problem a customer has however I just received blank stares and and absolute attitude which I find was very disgusting and made me feel very embarrassed as I've been a customer for many years and always loved shopping at the Westwood branch. Going forward I don't think I will be going there any time soon and I wouldn't advise any one to go there either.

I went to pick n pay clothing and spoke to one of the staff members (Ngusis) regarding the stickers that they had on promotion recently as I had 14 stickers on one card and had 6 stickers on another card. When I asked Ngusis if i could use the stickers on both cards as it was a total of 20 stickers which totals to R100 I was told that the stickers needs to be on one complete card and I was then told that if i can cut the 6 stickers that are on the second card and put it with the other 14 stickers on the first card that would be fine. So I asked him for tape or glue stick he said that he didn't have so I want to another store and got tape and stuck the 6 stickers on the card with the rest of the stickers which totalled to a complete card with 20 stickers. When I went to the till the guy that I had spoken to was no where to be seen and the assistant store manager came to assist me with the card. I was told that can not redeem the card as it had tape on it but he will phone head office to query it. He then gave the phone to another lady (Lindy) she spoke to the person on the line and said that only half of the stickers where stuck and the other half was taped on from another card. She then cut the cut and informed me and my fiance that what we done is frude and said that they can not assist me. We then asked her to call the guy that I spoke to regarding the 2 cards (Ngusis) she refused point blank to call him she just stood there staring at us and rolling her eyes. At that point the assistant manager walked away. We kept asking her for the guy that assisted me first they said they don't know who I'm talking about. My fiance had to walk around the store and ask the other staff who was that guy at the till earlier on he was then told that the guy is on lunch and when he did find him in the store the guy (Ngusis) also gave really bad attitude and said he's on lunch and if we want to talk to him we must wait till his done but my fiance called him to the front and when I asked him about the card with the sticker that is not being accepted because we have commited frude he said well there's nothing he can do so I asked him why did he tell me to do that if he knew it wasn't going to be accepted all he had to say was that he told me that it needed to be on 1 card but he didn't explain to me that it needed to be neatly pasted on. So when I asked him who is responsibe for this because he put the idea on the table that it can be cut and taped onto a card he said it's no ones problem and walked away. At that point we asked for them to call head office so that I can speak to them they didn't want to call head office for me. I then asked for the store manager and was told that I was speaking to her all along Lindy who didn't even mention that she was the manger gave suck disgusting service. I felt so embrassed because she kept saying that I've done frude and she raised her voice and shouted at us and it was such a scene because all the other costumers came and surrounded us to see what was happening I had 2 other item's which I was going to pay with my store card and she didn't even want to listen to me when I asked if i could purchase those items she ignored me and kept rolling her eyes through the whole time. She didn't even want to give me her name she asked what do i want her name for and walked away the assistant manger came to me and gave me their names. Me as a customer I was not aware of the policies and procedures that Is why I asked Ngusis about it and then was made a complete fool by Lindy. I rather shop at a store where a customer comes first. ( I rather go to Woolworths where they always say customers come first and they are always willing to go the extra mile to ensure that their customers are happy) I'm really disappointed at pick n pay clothing Westwood mall I've never had a problem with any of their other branches. I am going to make my recent experience known to others as the whole situation was handled In a very very unprofessional manner...

Kerisha Rampersad **********