Unsatisfied consumer

I placed an order via ASAP 28 October and the order was never delivered yet it reflected delivered. I reached out via numerous platforms yet they close my tickets as resolved. At this point I want my refund because I paid for the grocery that wasn't delivered. This store and their online affiliates are ***********, if you no longer care about your money order via ASAP you will be frustrated with the ********** experience. Delete the app ASAP on your phone. You will save yourself heartache.