Unsatisfied angry customer ********** by Pick ‘n Pay asap

I placed an order on 3/11/2024 at 11:06 on the Pick ‘n Pay asap app my order was accepted and estimated delivery time was set for 11:30-12:00 as time hit 12:00 my order was not attended to or delivered and I phoned the customer support number ***and I was advised that they have a high volume of orders and mine will be attended to I decided to tap into my patient mode and wait a bit. My delivery time kept changing from 12:00-12:30 from 12:30-13:00 I then phoned again and was advised a picker is busy picking my items I then said okay and waiting the time went on from 13:00-13:30 I phoned again I was advised again my order is attended to I then told the lady I spoke to telephonically that I will go to the store and collect the items as she told me she is struggling to get a hold of Pick ‘n Pay promenade. I left my home and drove to the store when I got to the store I was told a driver left already with my order I drove all the way back home no order has been delivered and I phoned again I was told the driver that has my order had another order they gave me the contact number of the driver and name and surname I phoned the driver whom then advised that he does not have my order and I need to phone Pick ‘n Pay asap back I phoned them again and was advised that a driver only left the store now with my order and this was at 15:00 and I was told the driver will arrive within 15 minutes but they could not give me the drivers details. It then got to 15:30 and still no order was delivered I had to phone again and was told that they are not sure what is happening I must wait a few more minutes cause they don’t have the driver details. Mind you I advised that I need to attend an event at 16:00 hence I placed the order the morning already, I decided to wait a bit more to see if the driver will eventually come At 16:00 I phoned and advised that my order still has not come and that they must cancel cause I am already late for my event that started at 16:00 yet I am still home waiting for an order that was suppose to come hours ago, I was told my order will be canceled and my funds will reflect immediately in the asap card wallet and I will have to process a pay out refund which will take 3-7 working days. Today, Monday the 4th of November I phoned at 8:00 and was told my order shows delivered I explained that I received no order and I even cancelled but now it says my order was delivered yesterday 03/11/2024 at 15:47 but I phoned at 16:00 to request a refund as I have still not received an order. I was told that it was escalated as urgent and that they can only process a refund once the dispute has been resolved between the store and pick up driver yet there is no details of the driver. Now I have to wait for my R450 that I spend and received no items because of Pick ‘n Pay lack of deliverance, I phoned numerous times and sent numerous emails and still no customer resolution has been delivered , I received 100% excuses and zero percent accountability from Pick ‘n Pay and up until now no feedback I need to buy airtime all the time to phone because no one has the decency to sent an email or phone me back to inform me what happened to my money. I am sitting with no items and no return of my money which Pick ‘n Pay had no problem deducting but now it is a problem refunding because no one can say what happened to my order was it the store or the driver where is my items or money?