Unsatisfactory service delivery from Pick n Pay ASAP

To whom it may concern

On Sunday 3 August 10am, I placed an order on the app at and only had it delivered at 12:45. Upon the delivery the delivery guy ask me to come downstairs to the parking lot to collect my order, when I got there there were 3 packets, I could not carry one as they were each quite heavy, he then proceeds to ask me should he wait for me while I go upstairs to drop off the bag I was carrying I then ask him what does he mean, he then says they are not allowed to deliver by our doors they only deliver to the parking lot and if I want him to carry the rest of my order up I should ask him. I proceeded to tell him that I will not beg him to do his job. He literally left the 2 bags on the floor of the packing lot and got in his car and drove off! I even took a video of him driving off and leaving my bags on the floor.

I went upstairs to drop off the bag I was carrying and when I went back downstairs the 2 bags were gone. I immediately called the customer care centre and spoke to an agent who pretended to assist me then put me on hold and I never heard from her again.

I called again on Wednesday 6 August and the agent I spoke to was not of much assistance, all I got was gaslighting and told that it’s the drivers prerogative to assist me and they don’t have to.

On top of all of that, the amount charged to my bank account was more than the total on the app. And from my ordered, I had 2 of the same product but there’s was only 1 available in store and I did not get my refund for that either.