UNSATISFACTORY CUSTOMER SERVICES
I bought a fridge online that was advertised on their website on Tuesday 26 November 2019. Delivery date was confirmed via sms to be between 14:45 and 15:45 on 28 November 2019.
I just got phoned now 11:20 on 28 November 2019, to be informed that the fridge I bought online has been removed as it was a demo model and that it has been discontinued and that they have no stock, and therefor will be cancelling my order.
Since Tuesday to Thursday, nobody bothered to check for stock or to ensure everything is as according to the order placed.
This is totally unacceptable and the worst customer service ever experienced.
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Pick n Pay's replyOfficial
02 Dec 2019, 17:15Good day William,
Thank you for contacting Pick n Pay. Apologies for the late response.
We were unable to reach your post in time due to some technical difficulties.
Please accept our apologies for the poor service experienced. With online shopping, your order is only picked and packed the day before your delivery or on the day of delivery and that is when the team will notice any out of stocks. Communication is sent out and our online shopping consultant get in contact with you to communicate the feedback.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for contacting Pick n Pay. Apologies for the late response.
We were unable to reach your post in time due to some technical difficulties.
Please accept our apologies for the poor service experienced. With online shopping, your order is only picked and packed the day before your delivery or on the day of delivery and that is when the team will notice any out of stocks. Communication is sent out and our online shopping consultant get in contact with you to communicate the feedback.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply02 Dec 2019, 17:15
Official
Good day William,
Thank you for contacting Pick n Pay. Apologies for the late response.
We were unable to reach your post in time due to some technical difficulties.
Please accept our apologies for the poor service experienced. With online shopping, your order is only picked and packed the day before your delivery or on the day of delivery and that is when the team will notice any out of stocks. Communication is sent out and our online shopping consultant get in contact with you to communicate the feedback.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for contacting Pick n Pay. Apologies for the late response.
We were unable to reach your post in time due to some technical difficulties.
Please accept our apologies for the poor service experienced. With online shopping, your order is only picked and packed the day before your delivery or on the day of delivery and that is when the team will notice any out of stocks. Communication is sent out and our online shopping consultant get in contact with you to communicate the feedback.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team