1 reviews | Active since Jul 2025
Unsatisfactory and *****ulent
The PnP ASAP has became a total disgrace, last week 30th April and 1st May I placed an order for parmalat growth 1+ and on both occasions my money was taken from the bank and no delivery. The 1st of May they delivered half of the order no communication whatsoever and my refund was only processed on Wednesday 6th May and no apology nor explanation as to why. When I called their call center no proper solution was given because there's nothing they can do.
Today the 7th May I decided to give them the benefit of doubt and give them a chance and I placed an order of the same item being parmalat growth 1+ and no order was again delivered with money taken again from my account. I contacted the store and call centre but still had no progress in finding a solution. In total R822,91 spent with no products received
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience.
We are busy addressing this complaint with the Online Management Team who will be in touch with you.
Kindly note that you will need to contact our ASAP team directly with the details below:
Phone: ***
Email: ***
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,
The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience.
We are busy addressing this complaint with the Online Management Team who will be in touch with you.
Kindly note that you will need to contact our ASAP team directly with the details below:
Phone: ***
Email: ***
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,
The Pick n Pay Team
Best regards,