1 reviews | Active since Jan 2026
Unresolved refund
I placed an online order on the 26th August 2025. The delivery arrived after the staff members had left the office. The driver assured me he would return in the morning to deliver. This did not happen and only after about 5-6 days did I eventually get an answer from the driver saying that he returned the items to head office. I have been trying for 5 months to get the amount refunded only to be given the run around from a ridiculous amount of people in the customer service department. From being told the amount is just "on hold" and I must check my bank statements, to "we'll process it by the end of the week". This was months ago. Every time I write another email and attach previous emails, I'm told they cannot open it and I must send through all the emails and info again. I've lost count how many emails have gone back and forth and if this doesn't get sorted out within the next couple of days, I'm going to Investec and opening a ***** case. I would give less starts if I could. PicknPay, this is disgusting from your side. Shame on you!
I have not had anyone contact me yet and have continued to email support using the *** as i was instructed to in August when i started all the correspondence. I had originally contacted customer care but was told that because it was on the ASAP app, that was the channel I need to use. I have just been dealing with Lisolethu in customer support and back to being told that it was merely an amount being held on my bank account ( not sure how that's even possible due the items literally being go out for delivery with the driver) and also that I ordered though Mr D. This is absolute nonsense and I'm at the end of my tether dealing with this issue. I was told at the end of November that the refund would be reflected by the 4th December. Still no refund and now back to being told it was not even taken off my account. I will have no choice but to take this further as a ***** issue with Investec if this is not finalised by the end of the week. Enough is enough! Your customer service department is NOT doing their job and I'm being pushed from pillar to post.
I have not had anyone contact me yet and have continued to email support using the *** as i was instructed to in August when i started all the correspondence. I had originally contacted customer care but was told that because it was on the ASAP app, that was the channel I need to use. I have just been dealing with Lisolethu in customer support and back to being told that it was merely an amount being held on my bank account ( not sure how that's even possible due the items literally being go out for delivery with the driver) and also that I ordered though Mr D. This is absolute nonsense and I'm at the end of my tether dealing with this issue. I was told at the end of November that the refund would be reflected by the 4th December. Still no refund and now back to being told it was not even taken off my account. I will have no choice but to take this further as a ***** issue with Investec if this is not finalised by the end of the week. Enough is enough! Your customer service department is NOT doing their job and I'm being pushed from pillar to post.