PL
Palesa L
1 reviews | Active since Jun 2022
20 Mar 2025, 11:44
Unreliable process
Good day
I ordered from Pick ‘n Pay asap two weeks back and due the driver no being able to reach me he returned the package to the store. I then called into the support line where a consultant told me he will lodge a withdrawal to my account which will reflect after 3-7 working days depending on my bank. I made 2 calls after that to the support line and I am told the withdrawal has been processed but it’s doesn’t appear in account or on my profile on the asap app.
This is highly inconveniencing me as I had to reorder the same products and an item was not delivered but that refund was paid.
They keep sending old refunds that were processed but not the one that I am querying which is highly suspicious and frustrating.
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Replies (1)
Pick n Pay's replyOfficial
21 Mar 2025, 15:05Hi Palesa,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience.
Kindly forward us your order number to enable us to do a follow up for you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience.
Kindly forward us your order number to enable us to do a follow up for you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply21 Mar 2025, 15:05
Official
Hi Palesa,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience.
Kindly forward us your order number to enable us to do a follow up for you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience.
Kindly forward us your order number to enable us to do a follow up for you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,