JP
Jessica P
1 reviews | Active since Dec 2016
22 Jul 2020, 17:30
Unreasonable and ******** Expectations
Pick 'n Pay turned my husband away because he didn't have a mask for my 18 month old son. When I am at work and my husband needs to go to the shop, what should we do with our 18 month old son? I work 6am to 6pm, so when should we get the essentials we need? Now ignore just that simple fact. It is ******* expect a Child under 2 to wear a mask for obvious reasons, and yet they will turned us away. My husband spoke to 3 managers and still they turned us away. Pick 'n Pay Farramere will not see my business again, perhaps not any Pick n' Pay again and Facebook will see my complaint as well.
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Pick n Pay's replyOfficial
23 Jul 2020, 11:56 Good day Jessica, Thank you for contacting Pick n Pay. Please accept our apologies for the poor service and inconvenience experienced. We have escalated to our management team to address further and to be in contact with you. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick N Pay Customer Care
Pick n Pay's reply23 Jul 2020, 11:56
Official
Good day Jessica, Thank you for contacting Pick n Pay. Please accept our apologies for the poor service and inconvenience experienced. We have escalated to our management team to address further and to be in contact with you. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick N Pay Customer Care