Unreachable when needed the most

I usually use Checkers delivery because of how efficient their service and customer support are. Today, I decided to try Pick n Pay delivery due to some specials they were offering, and unfortunately, the experience has been extremely disappointing.

My order is now more than an hour delayed. It has been marked as “delayed” for quite some time, but it still hasn’t even been shopped. What’s even more frustrating is the complete lack of customer support. The in-app “chat to an agent” function is unavailable, and when I try to call the call centre during the stated operating hours, the call doesn’t even go through. It immediately redirects to a message saying the voicemail is full.

At this point, I have no idea if or when my order will arrive, and there is absolutely no way to get hold of anyone for assistance. This level of service is incredibly frustrating and falls far short of what customers should expect.

Ps. Add a delivery message box to the app so that I can preload the access code to my estate. This way I dont have to wait for the driver to call me, which usually happens at an inconvenient time.