Unprofessional,arrogant conduct by so called HOD

On Monday the 12th I had a misfortune of experiencing an unprofessional, arrogant and what can only be described as pure disrespect by one Mr Thabo Masango from Picknpay Hyper in Klerksdorp. Having been a customer of Picknpay for a very very long time, I did not in my wildest dreams expect to be treated so appallingly. The store manager was nowhere to be found so I could not engage with anyone who would listen, instead I was told to come back when the manager is available. The poor cashier at till 22 tried her best, bless her heart. She must replace Mr Masango as HOD of whichever department he is heading.