Unprofessional treatment at Hout Bay Pick n' Pay

I went to the Hout Bay Pick n Pay today, and it was a bad experience. When I entered the shop there were no queues outside. I entered and bought my cigarettes at the cigarette counter, there after I went to the bottle store also inside Pick n Pay, outside the entrance there was a lady waiting and I did asked her politely if she is in the queue for the bottle store. She rep**** yes and I stood behind her remaining my social distance as procedure. She went inside the bottle store and I still remained outside the entrance waiting for my turn to enter. This is when the horrible experience started!!! Out of the blue the security guard approached me and ordered me to go outside the shop and to go and stand in a queue????? I asked him why because when I entered the shop there were no queues at all? and also that I were already waiting outside the bottle store to enter when it was my turn. The shop was also not busy at all. I was upset and decided to see the Manager (Colin ) to explain my issue with the security guard, Colin however handled the situation in a very unprofessional manner and I got more upset, but I decided not to argue any more and went back to the bottle store and remaining waiting outside the entrance before I entered. While I were inside the bottle store Colin approached me in a unprofessional manner again, and I told him that it is my right as a client to complain. His reply to me was that I am abusing my right as a client?? By that time I was furious because there was no need to treat me like I was doing anything wrong. I want this matter to be resolved as well as my DIGNITY!!!!!!!! I was also rude but with very good reason because of the unprofessional manner that I have been treated. I would like to speak to a well educated and professional person to resolve this matter. Thank you. I also do think that the staff and security officers at Hout bay Pick n Pay need to be trained regarding customer services and how to be professional regarding clients. I am very disappointed and I will certainly follow alternative channels if this matter is not resolved. I do expect an apology from Colin and the security officer. I know what my rights is and it is certainly not to be treated like this. I have been a loyal customer at Pick n Pay for many years and today this is the reward that I got!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!