Unprofessional staff

On Sunday 26th October 2025 I made an online purchase from Pick n Pay, an amount of R740.87 was put through on my Woolworths credit card. Once the invoice was completed another amount R640.87 was also put through using the Woolworths credit card. Despite numerous calls to Pick n Pay, the R740.87 amount which is still pending has not been reversed. On Monday 3rd November 2025 I was told by Pick n Pay that the Woolworths credit card department should have reversed it. I then requested a letter from Pick n Pay to send to the credit card department.

On Monday 3rd November 2025 a consultant at Woolworths Financial Department told me to send an email to *** za and include the letter from Pick n Pay. When I called back to check if it was received, a consultant insisted on the case number. Now because I hadn't received the automated email with the case number, I was told she couldn't assist me. I then got my daughter to resend it on Monday 3rd November 2025. So once I could give the case number, I was told to check back with Woolworths on Wednesday 5th November 2025 if the R740.87 had not been reversed. A consultant told me she would escalate the matter when I called on Wednesday 5th November 2025. Now today Friday 7th November 2025 I contact Woolworths Financial Department because the amount is still not reversed and am told I need to go into a Pick n Pay branch and speak to the manager.

Today is the 10th working day and more than R300 used on calls.

PLEASE, PLEASE, PLEASE can someone assist