Unprofessional service.

Subject: Complaint about Unprofessional Deli Service and Employee Behavior

Dear Brits Pick n Pay Management,

I am writing to express my dissatisfaction with the service I received at the deli counter on [27/09/23] at your store. I was appalled by the unprofessional conduct exhibited by one of your deli employees.

On this occasion, the employee in question did not wear a name tag, making it difficult for me to address her properly. Moreover, she blatantly ignored my presence and proceeded to assist a customer who arrived after me. When she finally attended to me, her demeanor was dismissive and she seemed visibly disinterested in providing quality service.

To compound matters, during my interaction with her, I overheard her engaged in an inappropriate conversation with a security officer concerning ***ual orientation within the store. This conversation was entirely unrelated to her duties and was highly unprofessional.

I urge you to review the CCTV footage from that time to verify the accuracy of my account. I believe the evidence will shed light on the unprofessional behavior I experienced during my visit.

It is my hope that you take appropriate action to address this matter promptly and ensure that your employees maintain a high standard of professionalism and respect for all customers.

Sincerely,

[Petro Mashamaite] [***]