Unprofessional Service and Rude Management

<p>I purchased pre-paid electricity from Pick and Pay at Oakdene today. For some reaon only R1000.00 was accepted and a slip saying " Auto-Refund Electricity" popped out of the cash register. I had to pay another R1000.00 for the second purchase and I had not received a refund. The same thing happened to me at the Glen branch a few weeks ago. I spoke to the Manager a few hours later and asked him to investigate whether the Municipality had just not accepted the request as I was not refunded with any money but had the text messages from the bank to prove that the money was taken from my account. He very rudely told me to wait as the refund could take a few weeks and if I wasn't happy to bring in my bank statement to prove that i had not received my refund. He was extremely unhelpful. I am an Advocate and will not hesitate to take legal action as this seems to be the modus operandi of Pick and Pay.</p>