Unprofessional Service

I’m am not happy with the service from Pick n Pay. I made an order around 17:38 using the app.

My order was accepted and I was notified that my order should take +-30 minutes.

After 30 minutes I was notified that my order has been delayed on the app.

I waited patently but then saw that time I running out and some goods were for an excursion for kids and they are leaving early tomorrow morning.

There was no communication from Pick n Pay notifying me that I might not get my order.

At 19:30 I called the customer service department and I was told that i should not worry as there’s a driver who’s on his way to collect the goods and the store only closes at 20:00.

I waited until 20:30 and still no communication nothing.

I had to go out a purchase additional goods in order for the kids to have something on their excursion.

This is so unprofessional. It’s not 21:36 no communication nothing you just left me hanging.

Pick n Pay please kindly cancel my order and reimburse my funds .

Order : *** Pick n Pay Soshanguve Crossing