Unprofessional, inept Ottery Hypermarket

I received a rain cheque for a stove at your Ottery Hyper branch on December 28 as no stock was available. I was told stock would arrive in early January.

It's already February and I still haven't heard anything. I went into the store on Friday 1 February and waited 30 minutes because no appliance staff were available to identify the "correct stock".

The following day I returned and again had to go looking for staff who informed me they would collect stock from the Brackenfell branch on Monday 4 February and contact me. Again, this has not happened.

This stores management is clearly lacking. Why a customer has to run around looking for staff in a certain department is beyond me. Also, nobody seems to know what's going on and I cannot get a concrete answer regarding the stove which is very frustrating.