Unprofessional Behavior

I am a daily customer at Pick 'n Pay Zeerust. Tuesday 16 January 2018 at around 17:30 I witnessed something very unprofessional, I was so shocked, Neil (Store Manager) was yelling at and cursing a male customer, I could't believe my eyes. This is really unacceptable behaviour, in front of all customers. He was making such a scene my children got scared. Why did he not go into the office, or somewhere else, out of site of the customers.

This store is bad news generally, and there is always a problem with their stock. On Tuesday, I went to buy some ice cream, and there wasn't any, and this is not the first time, I don't know what the problem is, but they should really order more at a time, I can't think that every customer that comes there buys only ice cream, no ways.

There is too much to mention about 'out of stock' items. I don't know how this store survives. They can't manage the place, even when you go there especially in the morning from open time to around 12 you struggle to move around the store, they unpack stock at the weirdest times, even when they know it is busy, you have to squeeze around trolleys with supplies, really, is there NO other way and time for this. I am sick and tired of this place, management don't know what they are doing, always lame excuses when you ask about stock that wasn't ordered or stock that just hasn't been on the shelf for weeks. This place is going backwards, fast!! I mean where is the owners, can't they see what's going on?!!!

But this behaviour on Tuesday afternoon was the cherry on top, I will not go back to this store, I will go to Shoprite from now on, and I am sure there were other customers witnessing this insident that feels the same way, I am really disappointed in the way Neil handled whatever the problem was. How can you make a scene like that in front of all your customers??? Unacceptable to say the least!!! If he screams at a customer like that, how will he handle other customers and their problems, I am definitely too scared to even think of telling him about any problem I have in store, what if he curses at me and yells in front of my children. There are better ways to solve issues, someone should maybe tell him that.

You just lost a loyal customer that's been buying there from the day the store opened, and I will not sit silently about this WILD BEHAVIOUR of this Store Manager, Neil, I will tell everyone about this!