Unprofessional ASAP help agent

Placed a order on ASAP at 17:51 for the PnP close to my home. Almost 2 hours later i was still waiting for my order with the app just showing waiting for a driver.

I decided to use the "help" function to find out the status of my order since the app is not updating. I asked the support agent "Zina F" to just confirm the ETA for my order as I have been waiting almost 2 hours and cant sit around and wait for something that was supposed to be delivered already.

The agent was extremely unprofessional and rude and told me to calm down and my order will be delivered eventually.

Additionally they expect me to contact and track their drivers as they dont know where they are and when they will deliver.

I paid for a service and was treated badly when i just enquired why the service was not being delivered