MB
Mandla B

1 reviews | Active since Oct 2011

21 Dec 2015, 19:58

Unprofessional and undermining behaviour by staff.

I bought a Magnum and two slabs of chocolates, both of which were selling at discounted prices on the shelves, respectively. I stood there at the till like someone who had filled up the basket with over-excitement, waiting for the supervisor to correct the error. I was attended to without any sense of urgency from the responsible personnel. The supervisor kept making up excuses for errors, forgetting about the scan right policy that she obviously thought I knew nothing about. My wife and I received the same disgusting attitude on Saturday, after enquiring about the price difference on the the shelves and the till.

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Replies (1)
Pick n Pay
Pick n Pay's reply22 Dec 2015, 09:40
Official
Hello Gembik74,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***