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Phumlani M
1 reviews | Active since Jun 2019
24 Sept 2019, 09:45
Unprofessional
I have on 2 occasions experienced bad service at the pick n pay liquor store at Mall @ Reds in Centurion with the consistent late opening on The first occasion on a Sunday and today on a public holiday. The advertised opening time is 9am. I would suggest changing the time if the employees working there would rather not stick to it. I personally spoke to other patrons outside and they have also experienced the same. This is not acceptable
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Replies (2)
Pick n Pay's replyOfficial
24 Sept 2019, 12:57Good day Phumlani,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply24 Sept 2019, 12:57
Official
Good day Phumlani,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
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Phumlani M's updateReviewer Update
24 Sept 2019, 13:25I informed the staff of my displeasure and instead of getting an apology when I mentioned I would place a complaint, I was just told to complain. The person that opened the shop was not even wearing uniform. I personally saw 4 cars leaving the shop which was customers taking their business elsewhere. I spoke to a patron outside who has experienced the same tardiness. I would like feedback on what actions have been taken
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Phumlani M's update24 Sept 2019, 13:25
Reviewer Update
I informed the staff of my displeasure and instead of getting an apology when I mentioned I would place a complaint, I was just told to complain. The person that opened the shop was not even wearing uniform. I personally saw 4 cars leaving the shop which was customers taking their business elsewhere. I spoke to a patron outside who has experienced the same tardiness. I would like feedback on what actions have been taken