1 reviews | Active since Jul 2011
Unpleasant shopping experience at Epsom Downs PnP
1. No clear advertising that ALL items on special will be limited to 3 items.Only made aware of this at store<br> 2. Teller clerk only allowed me to purchase 3 provita packs and Nutriday Joghurt (these were NOT Epsom Downs specials) I had to show her the ad in support of my defence. I was offended by this. NO attempt was made to apologise. In fact, she thought it was a joke<br> 3. Items on shelf without prices <br> 4. Items incorrectly priced on shelves<br> 5. Items not scanning on payment teller -had to be manually inputted by supervisor<br> 6. 2 items on special had to be manually adjusted as incorrectly priced when scanned and was overcharged on 1 item (only noticed this afterwards)<br> 7. The credit card payment transaction was done 3 times and I received a SMS notification that I was charged for 2 transactions, which I now need to follow up to ensure I do not get double charged<br> As my trolley was full, I was planning to go back to the store to purchase the remainder of my groceries. After this painful ordeal and excessive amount of time wasted, I decided to go elsewhere. Epsom Downs PnP has definitely ensured that I will not be returning to their store nor supporting or recommending them
Thank you for your email communication, we do apologise for the inconvenience caused, and for the customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
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Ref Number : ***
Thank you for your email communication, we do apologise for the inconvenience caused, and for the customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
***
Ref Number : ***
