UNPLEASANT EXPERIENCE WITH A BAD MANAGER WITH A BAD ATTITUDE

I've been a loyal customer of Pick 'n Pay Riverpark for the past 20years since I am a resident of ****s River.

Today, 29th July 2020 around 17h00pm I've been faced with an unpleasant experience with a rude manager with a bad attitude refusing to listen to me and offer me help with a broken AIM kettle wich was still under the 2-year guarentee. He continuously gave me negative feedback and horrible CUSTOMER SERVICE and would not turn my bad experience into a good one.

I've recieved the AIM kettle which was purchased at Vangate Mall as a gift and I was "confidently" told by a staff member and the rude manger (name unknown as he refused to give me his name) that I should return the Kettle to Vangate Mall Pick 'n Pay as I "didnt support The Riverpark Store!"

Sharon, store manager evetually intervened and calmed the tense atmosphere that HE has caused but Also did not settle the complaint niether did she make it her TOP PRIORITY to keep me as a Riverpark Pick 'n Pay customer happy by offering me a replacement kettle that is under guarentee.

I've left the store without a kettle and the original receipt of purchase and am now also inconvenienced by needing to boil water in a pot on a stovetop.

In these circumstances a replacement kettle and an apology from the male manager seems appropriate. I would appreciate being informed of the results into this matter by the superiors in charge at your company.

Thank you for your urgent attention to this matter.