Unpaid pension fund for my deceased Mother

Hi My Name is Trevor Magolego Its been 2 years since my mother passed away and I went to pick n pay to claim my mothers pensions I was assisted by the lady Suzelle Edwards she requested me to submitt relevant documents I did that even today I never got a pay out when I go to the offices I am told that she is not available when I try to contact her she ignores my calls I Rilly don't know where to go or who to consult with because its been long she is not helping me and even my mothers salary for the month she passed on was never paid out suzelle is always telling me stories please assist me