Unobliging refusal to stock an item

I am very disappointed at how customer service levels have deteriorated at PnP Bonaero Park franchise branch. My latest problem is being fobbed off when finding an item interminably out of stock . As my disability means I cant eat meat, I have for a long period re**** on obtaining Knorrox Soya Mince 200 gms fr my local PnP store After noticing it was out of stock I have repeatedly been told the item is on order and will be in store within a few days. This never eventuates & I then 'phoned the Call Centre & spoke to an agent named Ayanda, to ascertain the actual availability. . After contacting the store Ayanda told me that the Store had discontinued Soya Mince. So not only is the store being very unobliging in no stocking a branded product, but it seems they have been dishonest with me. Not the kind of service I have been accustomed to at PnP over many years. Probably the fault is that the Franchise stores are not obliged to meet the same high standards & carry the stocks as the normal PnP stores. Suggestion : To improve customer service, perhaps \Suggestion boxes "could be put in all stores"