SR
Samantha R
1 reviews | Active since Feb 2018
12 Jul 2025, 15:48
Unimpressed with service
I am having the worst experience with pick n pay asap. I placed an order for 2 memorial candles for a memorial that I am attending at 5 today. I am so upset that I was sent the incorrect items. All I want is to receive the correct item before I leave so that it can be personalized before leaving at 5 today. They keep saying they will help me in 24 to 48 hours I need help now.
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Samantha R's updateReviewer Update
14 Jul 2025, 16:38It's 2 days later. I went into the store and had the candles returned. Cried infront of the floor manager who was so occupied trying to hook up with someone that he did not have an ounce of sympathy or empathy for me. I am truly and utterly disgusted by the service I received and how I was treated. Do any of thse people know how to deal with customers. He looked at me and said to the cashier refund here made no attempt to look for the item I requested then there's the question of who asked the pick a replacement item for me when I didnt not choose that option. There so many gaps in your customer service and the eay customers are treated. It is very clear that you dont need the business. There was no resolution other than giving me a refund which is what I cannot get over.
SR
Samantha R's update14 Jul 2025, 16:38
Reviewer Update
It's 2 days later. I went into the store and had the candles returned. Cried infront of the floor manager who was so occupied trying to hook up with someone that he did not have an ounce of sympathy or empathy for me. I am truly and utterly disgusted by the service I received and how I was treated. Do any of thse people know how to deal with customers. He looked at me and said to the cashier refund here made no attempt to look for the item I requested then there's the question of who asked the pick a replacement item for me when I didnt not choose that option. There so many gaps in your customer service and the eay customers are treated. It is very clear that you dont need the business. There was no resolution other than giving me a refund which is what I cannot get over.