Unhygienic

On Saturday 23/10 I bought rolls from the Pick n Pay bakery. Once I got home and prepared the rolls for my family, I discovered an old broken earing in one of the rolls. On Monday 25/10 I called the customer service line to notify them of the incident, all I got was a call from the assistant store manager saying, "we received the notification, and we are investigating" after this call the call centre request was closed as "resolved". So, Pick n Pay what happens to my money since I was not able to use some of these rolls, the inconvenience, the complete ignorance for hygiene to only mention a few. I sent another email, it’s been two days later with no response.