GD
Givemore D

1 reviews | Active since May 2015

03 Nov 2016, 15:08

Unhelpful Pick n Pay cashier

<p>I walked into the shop (picknPay Steeldale) and went the lotto counter when I asked the lady to help me she held my ticket and said I should go to where I bought the ticket from. With an attitude. I told her that the ticket can be checked at pick n pay as well . Then I asked her to tilt the machine so that I can show her where to punch in the lotto serial numbers. Since she clearly did not know how to check the ticket. She then blatently called a ***** and accused me of being a *****. She said I want to ***** her money. I then went to her manager who came and she was so rude to her manager as well. Telling the manager that she knows and telling him that I am a ***** . I was so embarrassed by the whole encounter of being called a ***** when I am customer requesting for service.I kindly asked for my ticket and walked away. But that attitude and kind of customer service I have never seen it . I then went to alberton pick n pay I got the service immediately and I was assisted with no hustle. This cashier should be dealt with or the shop is gonna loose customers. Her name is Octavia she has a bad attitude and has no business dealing with clients with the type of service she renders.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply03 Nov 2016, 17:39
Official

Good day Givemore,

Thank you for taking the time to write to us.

Kindly accept our apologies for the unfortunate experience.

We are addressing the incident with our management team and will revert with feedback.

Kind Regards

Anwar Mooideen