unhelpful and pathetic service

Today I called the customer care around 17:20 and spoke to Pearl. I purchased a cheese block from Pick n Pay which had a sell by date 24/12/20. Pearl asked so many questions of my personal details, but my matter was not resolved after 30 minutes. I was given a watsapp number to send the photos which was not effective, I even chose the option to speak to gent and as yet no one came on the line to chat me. I requested team leader to contact me as yet no call received. Pick n pay have an inefective ystem in helping customers with complaints. 1. if you do not have a smart shopper card you will not be assisted. 2. the watsapp number you cannot see images as each time you submit images it goes to menu to choose. 3. agents are unhelpful 4. team leaders do not return calls. Customers are not assisted to resolutions. I had to ask for reference number. Pathetic service. That is why I do my monthly shopping else cos of the above. They just frustrate you so much that your bp goes up