Unhappy with service

Yesterday, when in a hurry to not catch the traffic on my way home, I quickly stopped at the Pick n Pay on the corner of Republic Rd & William Nicol drive to buy my son a new sim card (he had just received a new phone, and the sim card in his old phone was too big).

I was informed by the staff that I cannot buy a sim card without first going through the Rica process. I told them that I did not want to Rica the sim, as I already had a Rica'd sim and needed a blank sim to activate with my current information. I was informed that Pick n Pay "cannot sell a sim card without first completing the Rica process".

This seems to me to be completely ridiculous, and not at all what I was looking for - once a sim card has been through the Rica process, it is allocated a new phone number and you cannot port your information to it from your active sim card.

I also do not understand this insistence, as without the sim being activated, it is simply a piece of plastic with a microchip?

I will definitely not be going to this store again, and after repeated bad service at Pick n Pay, will be avoiding shopping there in general if I can help it.