Unhappy - Pick n Pay

Item: Pick n Pay
Rating: 1
Author: Kathy H

Totally frustrated with my experience at the store. A product was marked at R99 when scanning it scanned at R299. I have been shopping for many years and the normal response at stores would be you pay the price that you see. Well not at Pick n Pay they basically told me I need to check barcodes on the product ??? I was not happy with the response I got at store level so I called there customer care. I emailed them the picture that I had take on Friday last week and today is Thursday so tomorrow is a week and still not positive feedback. When Rowena from the store called me she basically told me I need to read the barcode.

In all the years of shopping this has been the worst I have ever had to endure.

Helpful (0)

Replies (3)

Pick n Pay's replyOfficial

01 Mar 2018, 09:43

Good day Kathy,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Pick n Pay's reply01 Mar 2018, 09:43

Official

Good day Kathy,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Kathy H's updateReviewer Update

01 Mar 2018, 09:54

Thank you for the response. Pick n Pay are great in sending email responses but actually feedback does not happen.

Kathy H's update01 Mar 2018, 09:54

Reviewer Update

Thank you for the response. Pick n Pay are great in sending email responses but actually feedback does not happen.

Kathy H's updateReviewer Update

07 Mar 2018, 13:51

To date I have not received any response to this site. I have had a call from Glen Miller and I am waiting for Mary Hattingh to call me to discuss this dispute. Basically customer needs to make sure that the description and the barcode match the price tag or you will just pay more for the product. I can confirm when shopping at Checkers, Woolworths and Makro they honour the price what you see is what you pay. Please could someone help as to what the consumer should do. So very disappointed. Since the start of the pots and sticker from Hyper I have accumulated R 3 700.00 worth of shopping in the store.

Kathy H's update07 Mar 2018, 13:51

Reviewer Update