UNHAPPY CUSTOMER

Hello Peter, It's been months on end since I have been meaning to make this review. Today I finally make the time. The customer service at Chis Hani crossing pick 'n pay is extremely draining/bad and thought to myself these long 1 hour queues are just on peak periods of the month BUT NO that's not the case. The doubled snake queues have become a norm now with just less than 6 cashiers left to manage them, The kiosk queue is not even serving its purpose as it's just as long. The cashiers also spent too much time talking across the tills about their own business adding more delays to the constrained queue. I try by all means to avoid this pick 'n pay for that reason, especially on month-end. But then against I realized, I was there 2 or 3 weeks ago and the queue was just as bad and the kiosk was not serving it purpose and on that day there were only about 4 cashiers present. CAN PEAK PAY PLEASE RESOLVE THIS . I once called the head office while I was in the queue and the call center agent ( gentleman) asked me if I had complained to the management about the queue " REALLY". After giving the cashier's situation and how these cashiers are talking/screaming across the tills and the music was even loud that day he could hardly hear me, I expected him to call the manager at the store to address the issuer . DISAPPOINTING REALLY.

I try by all means to do all my shopping at Sunward lifestyle to avoid this service at this particular pick 'n pay. But I have my days when I need to rush to the shops for 1 or 2 items and get NO service. IT'S RIDICULOUS.

REGARDS UNHAPPY VOSLOORUS CUSTOMER