Unhappy customer

On the 12 of April 2021 I took my TV for repairs. Which I bought on the 8 October 2020. It was the second time I am taking it for repairs, first time they I they didn't not book it cause it has a dent on the screen. On 12th they also didn't want to book it. I had to force them to book it in. Few days later I got a call from Jerry saying that the supplier wants R5199. I told him it's ok I will pay. So asked for a damage report and invoice. He send me a written statement. So I told him I want a damage report and invoice. So I asked for the supplier number, which he gave me a wrong number. I Google the supplier number, send them an email asking for a damage report and invoice, the reply from the supplier was they don't have my TV so they can not send me a damage report. So I asked them how can they charge me for something they don't have with them. I found out that my TV it still with pick n pay hypermarket faerie Glen. Malibongwe busy telling my sister why don't we buy a new TV. He wants me to threw way a 6 months old TV. They don't want to do their job.