Unhappy Customer

Yesterday, Sunday 11th October 2025 Pick & Pay lost a customer for life. Buying a few items for a braai the alarm went off when I exited the facility at the Sunningdale store. The security guard of Recall motioned me to bring back the trolley and I told him to bring it into the store as he initiated the action. I was convinced that I had paid for the full purchase of the goods and after he pulled the trolley into the store commenced in searching for the item which apparently was not scanned. As it was only 5 items he almost immediately discovered it as it was a piece of steak which was paid for but was not properly scanned. I indicated that this leaves a nasty experience and I probably would not be back at the store again . He said that it was not his fault neither my fault yet rendered no apology as they have apparently spoken to manager about cashiers not scanning goods properly. My negative experience is amplified as Pick & Pay is the only liquor store which tells you to remove a laptop bag with a R15000 laptop and leave it at the entrance to enable you to purchase your items. As of today my preferred brand will be the Checkers group that generally gives a better customer experience . You have lost a customer for life