1 reviews | Active since Apr 2011
UNHAPPY CUSTOMER
Once again I am forced to resort to social media to resolve a customer service issue ,the only way I feel we will revert back to good customer service is by highlighting bad customer service . I spend a lot of money at Pick n Pay throughout the month , one being the Honey junction pick n pay and the other Clearwater mall .I went in there today to purchase some groceries and also to request a gift card on a belated birthday gift ,a box of Lindt chocolates , I don’t eat chocolate.The person concerned advised me it was purchased at Pick n Pay and I was welcome to exchange it . I don’t look a gift horse in the mouth so no I won’t ask her for the till slip IT WAS A GIFT .it was referred to management backwards and forwards and the store manager I was told couldn’t come and see me Ashe was on the phone to the bank and would befor a long time. Please take into account the price of the Lindt chocolates ( all over the store by the way for a Valentine’s Day and compare it to the amount I spent today and spend on a monthly basis .i had my smart shopper card with me , look it up .They blatantly refused to assist, I am now questioning my loyalty Pick n Pay and perhaps should just shop at another Supermarket.PS not my first bad incident with this store .
Thank you for choosing Pick n Pay & taking the time write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. As per our returns policy, a customers till slip is their guarantee. The product in question is sold by other stores and is not exclusive to Pick n Pay therefore they would need proof of purchase to assist with either a refund or exchange of the product.
Had this product been a PnP branded product then the store manager would have been able to assist as the product can only be sold at our stores.
We do sincerely apologize once again for this. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. As per our returns policy, a customers till slip is their guarantee. The product in question is sold by other stores and is not exclusive to Pick n Pay therefore they would need proof of purchase to assist with either a refund or exchange of the product.
Had this product been a PnP branded product then the store manager would have been able to assist as the product can only be sold at our stores.
We do sincerely apologize once again for this. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team