Unhappy Customer

I've tried to shop online on Black Friday and the system kept on giving me problems when I wanted to make the payment. When I eventually got to the payment section I've noticed after selecting pay it only took R2. 00 from my account, that's when I've decided to rather go into the shop and luckily I've managed to get all the staff I've wanted. I left it for that day and went back into my account the following day to see what got reserved and I saw the R2 was reversed. That R2 was reserved and reversed for 2 or 3 day consecutive days. This afternoon I got a sms saying R723 is reserved on my account. I've tried calling into your call centre and boy o boy, those ladies have no idea what they're doing. The one I spoke too told me to call the bank to reverse that money, the more I'm telling her she has to do it from her side, the more she's trying to convince me no the bank has to do it. She didn't even look into my account to see what has happened. How can my bank reverse it, because to them its like I've purchased something. I even told her I had the same problem with Woolworths before and I've phoned the bank first and they advised me to call Woolies to reverse it on their side and as always Woolies did what they do best, customer service. The lady managed to do it while we were talking. Wow!!!! I've made another call to your call centre hoping to get a much clever person and the only clever thing she did is by asking me for my smart Shopper number, she said I must please hold on while she looks into it. I'm sure when she realized that this was out of her league she dropped the phone in my ear. I've decided to call again, wasted my airtime for the 3rd time. I've asked to speak to a manager and there comes a Samantha lady, trying to tell me the same story the first one did. I told her how can the bank reverse the money, because on your system I can't even cancel the order because it was already purchased, therefore you have to cancel the order from your side and reverse that payment. I even told her I had a similar problem IN STORE before and the manager had to call your IT guys to reverse that money. She didn't sound very happy or convincing to me, that she'll send an email to the store to cancel the order. Can someone please deal with this mess and make sure no further money is taken from my account. Please also cancel my online account, I won't make use of your online services ever again. It's a complete PAIN.